For some time, I was a trusted vendor on Cardmarket, amongst Europe’s most notable platforms for trading playing cards. I taken care of an ideal status — about four hundred optimistic reviews, zero disputes, and dependable, Specialist services. But one unjustified dispute, dealt with by Cardmarket staff users Silvia Parravano and Christian Tobehn, adjusted anything. in the following paragraphs, I'll share my particular experience, demonstrate the structural flaws in Cardmarket's dispute approach, and concern a stark warning to other sellers.

A clean up Record created above many years

A established Seller With a hundred% beneficial feed-back

prior to the incident, I had been particularly the kind of vendor each marketplace values. I mentioned buying and selling cards correctly, described problems transparently, and delivered promptly. I never received a single grievance — only praise.

The Importance of rely on on Cardmarket

status is every little thing for sellers on Cardmarket. One miscalculation — even one which isn’t your fault — can hurt decades of effort. That’s what can make my Tale so alarming for Other individuals functioning within the System.

The Dispute That Shattered My Standing

consumer requested the incorrect Card, Then Blamed Me

The difficulty began when a consumer purchased a card outlined precisely by name, established, and condition. on getting it, they falsely claimed I'd sent the “Incorrect Model” — Irrespective of very clear listing evidence exhibiting I hadn’t.

Proof disregarded by assist

I submitted screenshots in the listing, card Edition, and affliction to verify my precision. But Cardmarket aid, exclusively Silvia Parravano, dismissed the details. as an alternative to reviewing the listing or requesting clarification, she promptly sided with the buyer.

Silvia Parravano’s Mishandling in the Dispute

No honest Investigation

Silvia’s determination was unilateral. She didn’t acknowledge my proof or request any counterevidence from the client. She basically blocked my account. No hearing. No next impression. No charm.

No Warning, No interaction

What made this worse was the suddenness on the action. I used to be locked outside of my account overnight. My appeals — requesting a review or escalation — ended up satisfied with automated responses or silence. Silvia Parravano exercised comprehensive authority without accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing a similar sample

In follow-ups, my scenario was also observed by Christian Tobehn, An additional member of Cardmarket's assist crew. regretably, in lieu of examining the facts objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just more info automated deflections plus a long lasting ban.

A sample of Seller Disregard

Are trustworthy Sellers getting Silenced?

following this knowledge, I started investigating on the internet discussion boards and Group threads. I speedily found I wasn’t alone. Dozens of extensive-time sellers noted similar ordeals — numerous involving Silvia Parravano.

a standard topic? consumers always get, even though Erroneous — and sellers are left voiceless.

How This Hurts the whole Marketplace

While platforms ought to defend buyers, disregarding proof from genuine sellers contributes to a damaged ecosystem. When belief is one particular-sided, negative actors make the most, figuring out they’ll be shielded by biased help agents.

The Problem: No Oversight, No enchantment

not enough Transparency in Cardmarket’s process

The most alarming issue could be the absence of the appeals process. Once workers like Silvia or Christian make a choice, it’s remaining. There’s no second critique, no accountability, and no way to restore entry to your account — Regardless how robust your evidence is.

Risk of Abuse and Blackmail

In my circumstance, I had been indirectly coerced into refunding a false declare — or shed my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

economic and Emotional penalties

Business Loss Overnight

I invested decades in constructing my vendor profile. all of that energy was worn out instantly, coupled with possible potential cash flow. My vendor dashboard, buy historical past, and loyal consumer foundation — all long gone.

Emotional Toll on the trustworthy Seller

This wasn’t just a company strike. it had been demoralizing. To be treated similar to a fraud soon after decades of integrity was emotionally devastating. I followed each rule, and nonetheless got punished.

What Cardmarket ought to Do to Regain rely on

Platform Reforms Are Urgently essential

If Cardmarket would like to retain quality sellers and forestall long run abuse, it need to:

• ✅ Introduce a clear enchantment course of action for blocked accounts

• ✅ need disputes to get reviewed by at the very least two unbiased assistance brokers

• ✅ teach employees like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who submit crystal clear, factual evidence

• ✅ create accountability metrics for employees selections

devoid of these adjustments, straightforward sellers will go on to get collateral harm in the procedure that blindly favors customers.

last Thoughts: Be Wary, keep Documented

should you be at present promoting on Cardmarket, don’t suppose your excellent file will safeguard you. you happen to be constantly a person customer grievance — even a Wrong one — from staying silenced.

secure oneself by:

• having screenshots of each listing

• Archiving conversation with customers

• Backing up your account details consistently

• making ready for disputes — Even though you do nothing at all Incorrect

summary: 

My practical experience with Silvia Parravano and Christian Tobehn should really function a serious warning to everyone utilizing Cardmarket. I believed during the System. I played by the rules. And I even now bought removed devoid of cause.

If Cardmarket carries on to disregard vendor rights, additional dependable distributors will wander away. And when that comes about, the platform won’t just eliminate sellers — it’ll eliminate its credibility.

Has one thing comparable transpired to you? Share your experience and help elevate awareness. Sellers deserve superior.